Privacy policy

Privacy Policy

Last updated: November 6, 2025

Welcome to CareVego (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from carevego.com (the “Site”) or otherwise interact with us.

By using our Site or any of our services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our Site.


1. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.


2. Information We Collect

We collect personal information to process your orders, provide customer service, and improve your shopping experience.

Information you provide directly:

  • Name, billing/shipping address, phone number, and email address
  • Order details and payment confirmations
  • Account information (if applicable)
  • Messages you send to us via email, WhatsApp, or the Site

Information collected automatically:

We use cookies and similar tools to collect data such as:

  • IP address, browser type, and device details
  • Pages visited, time spent, and site interaction data

Information from third parties:

We may receive limited information from:

  • Our e-commerce platform provider (SmartBiz)
  • Payment processors like Razorpay for completing transactions
  • Courier partners for delivery updates

We do not collect any sensitive health information from our customers.


3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates, returns, or refund information
  • Improve our website and services
  • Send optional marketing or promotional messages (only with your consent)

We do not sell or share your information for any unrelated third-party marketing purposes.


4. Cookies

We use cookies to enhance your browsing experience and remember your preferences.

You can control or disable cookies in your browser settings. However, some parts of the Site may not function properly without them.

For SmartBiz’s cookie details, visit: https://www.smartbiz.in/legal/cookies


5. How We Share Your Information

We may share your information only with trusted service providers, including:

  • Razorpay for payment processing
  • SmartBiz for powering our online store
  • Courier partners for product delivery
  • Customer support or analytics providers (if applicable)

All such parties process your data only to help us provide services and are bound by confidentiality agreements.


6. Data Security and Retention

We use appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.

We retain your data only as long as necessary to:

  • Complete your order and provide support
  • Comply with legal obligations
  • Resolve disputes and maintain records


7. Your Rights

You may contact us to:

  • Request access to your information
  • Correct or delete your information
  • Withdraw consent for marketing communications

To exercise these rights, please email info@carevego.com or hello@carevego.com.

You can also opt out of marketing emails anytime by clicking the “unsubscribe” link.


8. Third-Party Links

Our Site may link to third-party websites (such as payment gateways or courier tracking pages). We are not responsible for their privacy practices or content. Please review their policies separately.


9. Children’s Privacy

Our Site is not directed toward children under 18, and we do not knowingly collect data from them.


10. International Users

If you are accessing our Site from outside India, your data may be processed in India or other countries where our partners operate (such as SmartBiz’s servers). We take reasonable steps to ensure your information is handled securely and in accordance with this policy.


11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

CareVego

K-4.1, Ground Floor, Vatika India,

Plot No. 2, Sector 83, Gurgaon – 122004, Haryana, India

📞 +91-9999756745 / +1-778-839-4648

✉️ info@carevego.com | hello@carevego.com