Refund & Return

Thank you for shopping at CareVego!

At CareVego, we strive to provide you with high-quality products and exceptional service. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return a product or seek a refund. Please read our policy carefully to understand your options.

1. Return Policy

Diabetes Wellness Products: Due to hygiene considerations and the specialized nature of our diabetes wellness products, we regret to inform you that these items are non-returnable. Your health and safety are our utmost priority, and we adhere to strict hygiene standards to ensure the integrity of these products. We appreciate your understanding that these items belong to our care category and cannot be returned for sanitary reasons.

Other Category Products: For products outside the diabetes wellness category, you may return the item within 3 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it. Please note that shipping charges for returning items are the responsibility of the customer.

2. Refund Policy

Defective Orders: In the rare event that you receive a defective product, please contact us immediately at info@carevego.com with details of the issue. We will work with you to rectify the problem promptly. Depending on the circumstances, you may be eligible for a replacement or a refund.

Damage During Transit or Manufacturing: If your order arrives damaged due to transit or manufacturing defects, please notify us within 3 days of receiving the item. We may request evidence such as photographs to assess the damage. Upon verification, we will offer a replacement or a refund, whichever you prefer.

Refunds Process: Once your return is received and inspected, we will initiate the refund process. The refund will be issued to the original method of payment used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's policies.

If the refund is approved, you will receive an email notification confirming the refund amount and the transaction details. If you haven't received a refund within a reasonable timeframe, please contact your bank or credit card company for further assistance.

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at info@carevego.com. We are here to assist you and ensure your shopping experience with CareVego is satisfactory.